Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Delivery within Europe typically takes 5–7 business days. Once your order has been dispatched, you will receive a tracking number via email.
Do you ship internationally?
Only up on request. Delivery times may vary depending on destination. Tax may apply
Will I receive tracking information?
Yes. As soon as your order ships, you will receive a tracking link by email.
Is shipping free?
We offer complimentary shipping within the European Union. Shipping costs for other regions are calculated at checkout.
Authenticity & Products
Are all products authentic?
Yes. All items offered by Lux-Central are authentic and sourced from trusted European suppliers.
Where are your products made?
Our collections feature pieces crafted in Europe, with many items handmade in Italy.
Are items brand new?
Yes. All products sold on Lux-Central are brand new and unused.
Returns & Refunds
Can I return my order?
Yes. You may return your order within 14 days of delivery.
How do I initiate a return?
Please contact our support team using the contact form. We will provide return instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective.
When will I receive my refund?
Refunds are processed within 3–7 business days after we receive and inspect the returned item.
Payments
Which payment methods do you accept?
We accept major credit cards, Apple Pay, PayPal.
Is payment secure?
Yes. All payments are processed through secure, encrypted payment providers.
Duties & Taxes
Do I have to pay customs or import fees?
Orders shipped outside the European Union may be subject to customs duties and taxes. These charges are the responsibility of the customer.
Contact
How can I contact customer support?
You can reach us via our contact form. We typically respond within 24 hours.
Luxury Experience
Why shop with Lux-Central?
Lux-Central offers curated designer collections, authentic products, and a refined shopping experience with secure delivery across Europe and beyond.